Return & Refund Policy
Overview
Customer satisfaction is important to us. If you receive damaged, defective, or incorrect products, please contact us promptly so we can assist with a resolution.
Return Requests
Return requests must be submitted within 14 days of receiving your order and must include order details and supporting evidence where applicable.
Eligible Returns
Returns may be accepted for:
- Damaged products received during delivery
- Incorrect products supplied
- Manufacturing defects
Non-Returnable Items
Returns may not be accepted for:
- Products damaged after delivery
- Products showing signs of use or misuse
- Clearance, special-order, or customized products
- Items returned without prior authorization
Return Approval
All returns require prior approval. Unauthorized returns may be refused.
Refunds
Approved refunds will be processed using the original payment method where possible. Refund processing times may vary depending on payment providers and financial institutions.
Shipping Costs
Unless the return results from our error or a defective product, return shipping costs are the responsibility of the customer.
Contact Us
For return or refund requests, please contact our customer support team with your order information and details of the issue.